Cookies help us deliver our services. By using our services, you agree to our use of cookies.
Shipping & Returns
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward 30-day return policy for eligible items.
Shipping
Shipping is free on orders over $75.
Return Window
Returns must be requested and postmarked within 30 days of the original delivery date.
Condition Requirements
To be eligible for a return, items must be in brand-new, completely unopened, and unused condition. All original packaging, cellophane seals, and manufacturer tags must be fully intact.
Non-Returnable Items
For health, safety, and hygiene reasons, we cannot accept returns or exchanges on any opened beauty, skincare, or cosmetic products. If the protective seal, cellophane, or packaging on these items has been broken or tampered with, the sale is considered final.
How to Initiate a Return
We do not accept return packages without prior authorization. To start the return process, please follow these steps:
- Visit our Contact Us page to submit a return request.
- Include your original order number and the reason for the return.
- Our customer service team will review your request and determine whether the item is eligible for return under our return policy.
- If your return is approved, we will provide you with return shipping instructions and the designated return address.
- Customers are responsible for all return shipping costs. We recommend using a trackable shipping service to ensure your package reaches us safely.
Important: Returns must be approved before items are shipped back. Unauthorized returns may be refused and returned to the sender. Return approval does not guarantee a refund; all returned items are subject to inspection to ensure they meet our return policy requirements.
Return Shipping and Fees
Original shipping charges are non-refundable. The customer is responsible for all return shipping costs. We highly recommend using a trackable and insured shipping method, as Fragrance Express is not responsible for returns that are lost or damaged in transit.
How Our Return Process Works
- Check Eligibility: Verify that your item is within the 30-day return window and is completely unopened, unused, and still in its original sealed packaging.
- Submit a Request: Visit our Contact Us page to start your return. Provide your Order Number and a brief reason for the return.
- Receive Approval: Our team will review your request. If eligible, we will email you Return shipping instructions and the designated return address
- Pack and Ship: Securely pack your unopened item. Clearly write your Order number on the outside of the shipping box. Ship the package using a trackable method.
- Inspection & Refund: Once our facility receives and inspects your package to ensure it is unopened, we will process your refund to your original payment method.
Questions about a return?
Send us a message with your order number and our customer service team will help.
Contact us